Support
Help with TrackRoom and ClipNamer. Start with the common topics below, or get in touch.
Common topics
Getting started with TrackRoom
Sign in with Google, Apple, or an emailed link, create a song or album, and invite people to join. TrackRoom runs on the web, iPhone, and Android, signed in with the same account on any of them.
Getting started with ClipNamer
ClipNamer is a Mac app that works alongside Pro Tools. Install it, activate your licence key, and it renames clip groups on the track you're on. The handbook walks through setup and naming.
Accounts and licences
TrackRoom uses an account you sign into on any device, where you manage your profile, plan, and notifications. ClipNamer uses a licence key that activates on up to three computers, including a computer with no internet connection, and you can move it to another computer when you need to.
Languages and platforms
TrackRoom is available in eleven languages and follows your device by default. ClipNamer is a Mac app and needs Pro Tools on the same machine.
Something not working?
Make sure you're on the latest version, then get in touch and we'll help sort it out. Tell us which app you're using and what you were doing at the time.
Can't find what you need in the topics or guides above? Send us a message and we'll get back to you.
Contact us